Refund & Cancellation
At ARHAM WATCHES Online, we understand that sometimes, plans change. Here's our cancellation policy to make it easier for you:
- Order Cancellation: You have the option to cancel your order at any time before it's dispatched. However, once your order is out for delivery, it cannot be cancelled. In such cases, you may choose to reject the delivery at your doorstep.
- Time Window: The time window for order cancellation varies depending on the product category. Once the specified time has passed, the order cannot be cancelled for free, and a cancellation fee may be applied. Please refer to the product page or order confirmation page for specific time windows, as those details will be considered final.
- Seller Cancellation: In rare instances where the seller is unable to fulfil your order due to unforeseen circumstances, we will initiate an exchange for prepaid orders. We reserve the right to accept or decline order cancellations and may also modify the time window or cancellation fee from time to time.
Returns Policy
We want you to be completely satisfied with your purchase. Here's what you need to know about returns:
- Return Eligibility: To be eligible for a return, the product must be in its original condition with all tags and labels intact. Any signs of wear, damage, or alteration may result in the denial of your return request.
- Return Process: To request a return; please contact our customer support team at vihaanenterprises414@gmail.com Our team will guide you through the return process; provide a Return Authorization (RA) number, and instructions for returning the product.
- Return Shipping: Customers are responsible for securely shipping the product back to us. We recommend using a trackable shipping method to ensure the safe return of the item.
- Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange according to your preference. Refunds will be issued using the original payment method, and exchanges are subject to product availability.
Category, Return Window, and Actions Possible
- Return Window: 48 HRS
- Actions Possible: Replacement or Exchange
No Returns Categories: Some products in the above categories are not returnable due to their nature or other reasons. Please refer to the product page for the specific return policy for each product.
General Rules for a Successful Return & Exchange
- In case a replacement isn’t possible, an exchange will be provided.
ARHAM WATCHES Online is committed to ensuring your satisfaction and a smooth shopping experience. If you have any questions or concerns, please contact our customer support team. We're here to help!
Contact no: +91 8340283892
Email ID – vihaanenterprises414@gmail.com